Amazon Web Services

Simple, reliable AWS support for growing teams.

Avoid AWS confusion with plain-language guidance backed by 90% first-call issue resolution.

Reduce recurring cloud problems through proactive support that has cut repeat issues by 85% after 3 months.

Limit downtime risk with backup planning that helps most businesses restore within six to eight hours or less.

Control cloud overhead with practical AWS reviews from a full team at a fraction of one full-time IT hire.

Get AWS help when work cannot wait with reliable 24/7/365 on-demand support and clear communication.

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Trusted AWS Guidance for Smoother Operations

See why businesses rely on PROTELI for clear strategy and responsive cloud support.

My company has been using PROTELI as an IT provider for the past year and a half since our firm relocated to NYC. They have been phenomenal to work with. Any time we reach out to them with any question or issue they are extremely responsive, usually within minutes of our request. They have worked with us on both our hardware and software needs, on our server and with email hosting and setup. They don’t provide cookie-cutters or one-fits-all service. They always listen to our needs and come up with creative solutions tailored specifically to our needs and requests. We are beyond satisfied with the services and the work done by PROTELI and highly recommend them to anyone in need of IT services.

Nuri F.
CFO | Financial Services Industry

Over the last 25 years I have worked with dozens of IT companies supporting 1000 of our client companies and rolling out complex enterprise systems. But I have never experienced the unique combination of technology expertise along with strategic planning and business acumen as I have experienced in working with PROTELI. They were very quickly able to understand our business, challenges and objectives and provide the best solutions for our company. I trust them implicitly and they have become invaluable to our organization.

Laura K.
CEO | Flexible Office & Co-working Industry

PROTELI simplifies the complicated, intricate processes of IT Management by being proactive, innovative and extremely responsive. Our Firm is growing rapidly, and we do so with confidence in knowing PROTELI is managing the IT infrastructure and expansion. We couldn’t be happier to have them on our team!

Charlie F.
CFO | Commodities Brokerage Industry

Each member from PROTELI is the most helpful, professional and knowledgeable individual I had the pleasure to work with. They always made sure to take care of our matters in a timely fashion and followed up to make sure our issues have been resolved. Not only did they resolve our issues, but they were also presentable in our client meetings which ranged from financial to corporate clients. We were able to trust them in finding the best solution for our business in every situation. We have used PROTELI since their inception and because they did such an amazing job in our NYC office, our CEO and COO decided to involve them in our locations in Florida as well. Without a doubt choosing PROTELI as our IT solutions support was the best decision we made for our company.

Carmen L.
Office Administrator / Flexible Office & Coworking Industry

Over the years, PROTELI has been an invaluable partner to our business, offering technical guidance and support that has allowed us to leverage the cloud and significantly reduce start-up costs. Their team is especially great at simplifying all the technical complexities into practical business decisions. The responsiveness of their support team has consistently been outstanding. Thanks for all that you do for us!

Leon D.
Owner | Indoor Sports & Recreation Industry

Over the past decade, PROTELI has provided technical guidance and support for my multiple business ventures. Their approach is pragmatic, their helpdesk team is very responsive and helpful, and their prices are reasonable. They are a pleasure to work with and highly recommended.

Jeff P.
CFO | Collectible Design Gallery Industry

My firm has been working with PROTELI for over a decade. They are very responsive and able to think outside the box when needed. From minor IT issues to large projects, their team owns it and gets things done.

Danielle C.
Business Administrator | Investment Management Industry

PROTELI has not only been very responsive and helpful but everyone on the team is very kind. Their team is always available and solves our issues quickly and professionally. I highly recommend any business needing reliable and professional IT services!

Elizabeth C.
Administrator | Investment Advisory Industry

PROTELI has been an amazing partner to our firm for many years, supporting our IT, cybersecurity, and compliance needs. Very responsive and knowledgeable team with pragmatic and measured approach.

Rory C.
Director of Compliance | Investment Management Industry

I have the pleasure of being a client of PROTELI for many years. Having the experience of interacting with a few of their peers as well and PROTELI hands down is the best in any comparison category.

Arman M.
Director of Due Diligence | Alternative Investment Management Industry

Practical AWS Services for Reliable Business Operations

Cloud planning, support, and continuity

Cloud decisions can get expensive or confusing when they are made without a clear business plan. PROTELI helps assess what your team needs from AWS, which systems belong in the cloud, and what should stay simple. Planning includes workload review, risk discussion, budget awareness, and a practical roadmap that avoids unnecessary complexity.

You get technical expertise with strategic planning and business acumen, translated into plain-English recommendations your leadership team can act on.

Moving systems into AWS should not interrupt your team or create avoidable downtime. PROTELI supports cloud migrations with structured preparation, documentation, user communication, and testing so important files, applications, and access needs are handled carefully. The goal is a smoother transition with fewer surprises.

Each migration is aligned with your operating needs, security expectations, and continuity requirements, giving your team a clearer path from older systems to a more flexible cloud setup.

AWS can be cost-effective, but cloud spending can grow quickly when resources are not reviewed. PROTELI helps examine your AWS usage, identify areas that may be oversized or unused, and recommend practical adjustments that support performance without waste. The focus is not cutting corners, but matching cost to business value.

This gives decision-makers better visibility into cloud overhead and supports smarter budgeting with help from a full team at a fraction of the cost of hiring one full-time IT professional.

Cloud systems need a clear continuity plan, especially when files, applications, or customer-facing tools depend on AWS. PROTELI helps design and review backup and recovery processes so your business knows what is protected, where it is stored, and how recovery would be handled during disruption.

Backup testing, documentation, and practical recovery planning help reduce uncertainty. Most businesses using PROTELI backup and disaster recovery support are restored within six to eight hours or less.

Security in AWS should be clear, layered, and manageable for the people who use it every day. PROTELI helps review access controls, storage practices, user permissions, and basic risk areas that can affect cloud safety. Recommendations are explained in plain language, with the operational impact made clear.

Support can include vulnerability evaluations, threat assessments, employee security training, and guidance that helps align cloud use with internal policies and applicable regulatory expectations.

AWS support does not end after setup. PROTELI provides responsive help-desk assistance, proactive monitoring, documentation, and recurring issue reduction so your cloud environment continues to support daily work. When users run into access, performance, or application problems, they get clear help without unnecessary jargon.

With 24/7/365 on-demand support and a Pod model designed to learn your business in depth, issues can be resolved faster and future problems can be prevented more effectively.

Our Partners

AWS Support Backed by Measurable IT Results

90%

First-Call Issue Resolution

<15 Min

Response Time

9/10

Customer Satisfaction Rating

AWS Support team assisting clients in navigating Amazon Web Services for simplified cloud decision-making.

AWS Support That Makes Cloud Decisions Easier

AWS can give your business flexible storage, remote access, application hosting, and room to grow, but only when it is planned around real business needs. PROTELI helps simplify complex IT concepts so you can make practical business decisions without sorting through confusing cloud options alone.

Your AWS environment is reviewed through the lens of reliability, cost control, security, and day-to-day usability. Instead of pushing technology for its own sake, PROTELI aligns cloud choices with how your team works, what needs protection, and where downtime would hurt most. The result is a clearer, more dependable AWS foundation supported by approachable, honest communication.

Our Awards

Reliable cloud support solutions powered by Amazon Web Services ensure control and performance for your business needs.

Cloud Support Built Around Reliability and Control

A well-managed AWS environment should reduce friction, not add another layer of technical stress. PROTELI helps your team keep cloud systems organized, monitored, and aligned with business goals through proactive, personalized IT support.

  • Cloud planning that connects AWS services to practical business outcomes.
  • Migration support that reduces disruption during cloud transitions.
  • Cost reviews that help identify waste and unnecessary cloud overhead.
  • Security guidance that supports safer access, storage, and daily use.
  • Backup and recovery planning that strengthens business continuity.
  • Responsive help-desk support when AWS-related issues slow work down.

Plan a Smarter AWS Environment

Get practical AWS guidance that improves reliability and controls costs.

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Amazon Web Services A Practical AWS Partner, Not Just a Cloud Vendor section image 3

A Practical AWS Partner, Not Just a Cloud Vendor

PROTELI was founded by Martin Propper and Eugene Boutenko, combining corporate IT structure with startup resourcefulness. That practical mix shapes how AWS support is delivered: organized, flexible, and focused on helping businesses run smoothly.

Your AWS support is not handled like a one-time project and then forgotten. PROTELI’s team learns your business in depth, documents key systems, watches for recurring issues, and explains recommendations in clear language. With reliable and responsive IT support, you gain a full team of experts at a fraction of the cost of hiring a full-time IT professional, while keeping cloud decisions grounded in your goals.

Frequently Asked Questions

You can get end-to-end support for Amazon Web Services environments, including setup, migration, monitoring, troubleshooting, and ongoing optimization. Support is available 24/7/365 with plain-language help-desk assistance and proactive issue prevention. You benefit from a full team of experts focused on keeping your cloud systems reliable and aligned with your business goals.

Amazon Web Services, when managed effectively, helps reduce recurring IT problems by centralizing infrastructure, automating updates, and improving visibility into your systems. Proactive cloud management has led to an 85% reduction in repeat issues after just three months for many small businesses. This means fewer disruptions, less downtime, and more time to focus on your core work.

The migration process starts with a business-focused assessment to understand your current IT environment and goals. From there, you receive a tailored migration plan designed to minimize downtime and disruption. The team guides you through each step, handling technical details, data transfer, and post-migration support so your transition to Amazon Web Services is smooth and controlled.

Pricing is typically structured as a flat monthly fee based on the size and complexity of your AWS environment, offering cost predictability compared to hiring full-time staff. Timelines for onboarding or migration are set after an initial assessment, with most proposals delivered within one to two business days. This approach ensures you only pay for what you need, with a clear understanding of expected outcomes and schedules.

Choosing an expert provider means you gain access to a full team of certified professionals for less than the cost of a single in-house IT hire. You benefit from proven methodologies, fast response times, and personalized support that learns your business in depth. This leads to higher reliability, faster problem resolution, and proactive guidance aligned with your business, not just technology for its own sake.