CISO support that makes security easier to prove.
Proactive monitoring helps reduce repeat IT problems by 85% after 3 months.
24/7/365 support and 90% first-call resolution keep security work moving.
NIST, CIS, and SOC 2 alignment helps make security posture easier to explain.
Backup monitoring with test restores supports critical operations within hours.
A full team of experts provides cost-effective security and IT support.
Clients value responsive service, plain explanations, and strategic IT guidance.
Security leaders need useful signals, not more noise. PROTELI supports threat detection through proactive device monitoring, firewall monitoring, security patching, threat detection workflows, and clear escalation paths. Your team gains added visibility into issues that could affect users, systems, or business continuity.
Findings are translated into plain-language next steps, so technical activity can be tied back to practical risk reduction, fewer recurring issues, and stronger day-to-day control.
Audits, insurance reviews, and customer security requests often require clear evidence of controls. PROTELI helps align IT operations with frameworks such as NIST, CIS, and SOC 2, while supporting cybersecurity insurance requirements and regulatory compliance needs.
Support can include asset documentation, access control review, data protection planning, backup evidence, and security awareness training. This helps make your security posture easier to demonstrate to auditors, leadership, and key stakeholders.
When an incident occurs, clear roles and fast action matter. PROTELI helps security-focused leaders prepare response workflows, document assets, monitor backups, and maintain recovery plans that support critical operations. Backup monitoring with routine test restores helps confirm that recovery plans are more than paperwork.
Disaster recovery planning is designed to restore critical operations immediately, with most businesses back up and running within six to eight hours or less, depending on the situation.
Strong security starts with knowing what is connected, who has access, and where business data lives. PROTELI provides IT asset management support that documents devices, users, systems, and key technology dependencies in a practical, usable format.
This visibility helps CISOs reduce blind spots, prioritize improvements, support compliance conversations, and make better planning decisions. It also gives help desk and security support teams the context needed to resolve issues faster.
Security tools only work when people can get help quickly and understand what to do next. PROTELI provides reliable help desk support with plain-language guidance, multilingual support capabilities, and 24/7/365 on-demand assistance for urgent needs.
With 90% first-call issue resolution, users get faster help while your security team stays focused on higher-value priorities. This supports safer access, smoother onboarding, fewer repeated requests, and better follow-through on security procedures.
Board members and auditors need clarity, not technical clutter. PROTELI helps turn security operations into clear reporting around risks, improvements, open items, and business impact. Recommendations are framed around continuity, compliance, cost-effective planning, and practical next steps.
This gives CISOs a partner that can support executive conversations, document progress against frameworks, and show how technology work strengthens the organization’s security foundation over time.
First-Call Resolution
Onboarding Time
Customer Satisfaction
Security leaders need partners who understand both day-to-day operations and board-level accountability. PROTELI supports CISOs and security-focused leaders with practical security execution, plain-language reporting, and reliable IT operations that reduce noise around recurring issues.
Support can include proactive monitoring, security patching, firewall monitoring, backup monitoring with routine test restores, MFA implementation, asset documentation, employee cybersecurity awareness training, and help desk services that keep users productive. This gives your team added capacity without losing visibility or control.
Founded in 2013 by Martin Propper and Eugene Boutenko, PROTELI combines structured corporate IT discipline with resourceful startup thinking to help security programs stay aligned with organizational goals.
PROTELI helps turn security requirements into practical business decisions your team can act on, document, and explain.
This support is designed to augment mature programs, strengthen controls, and reduce the operational distraction that often pulls security teams away from strategic work.
Get practical security support aligned to your business goals
A security program is only as strong as its daily follow-through. PROTELI’s Dedicated Pods learn your environment, support your users, and help keep security work moving with organized, repeatable service delivery.
That means help desk requests, device issues, access needs, monitoring alerts, and documentation are handled with context instead of guesswork. Clients report reliable and responsive IT support, simplified technical explanations, and long-term strategic guidance.
For CISOs, this creates a practical extension of your team: cost-effective access to a full team of experts, responsive support, and security-aware operations that help protect business continuity.
CISOs support covers a wide range of operational and strategic needs, giving your business access to a full team of security and IT experts. Services include proactive monitoring, security patching, firewall management, backup monitoring with test restores, MFA implementation, asset documentation, and ongoing cybersecurity awareness training. This approach is designed to reduce recurring issues, support compliance, and keep your organization resilient against evolving threats.
CISOs support adds specialized capacity so your internal team can focus on core business priorities instead of recurring IT or security fire drills. With proactive monitoring and 24/7 help desk coverage, issues are often resolved before they cause disruption. Plain-language reporting and alignment with frameworks like NIST, CIS, and SOC 2 help streamline audits and make your security posture easier to document and explain.
The onboarding process begins with an in-depth assessment of your current security posture, business operations, and compliance requirements. A dedicated Pod learns your environment and business goals, then creates a tailored plan that includes asset documentation, threat detection setup, and alignment with industry frameworks. This ensures smooth integration with your existing workflows and minimal operational disruption.
CISOs support is typically provided on a flat-rate monthly basis, allowing for predictable budgeting without surprise costs. After an initial assessment, services can usually begin within one to two business days. This structure gives you affordable access to a full team of experts rather than hiring an internal CISO or expanding your IT headcount.
This CISOs service gives you access to a full team of experts with a structured, proactive approach, at a fraction of the cost of a full-time security leader. The team brings both corporate discipline and startup agility, offering responsive support, plain-language communication, and strategic alignment with your business goals. Proven outcomes include faster issue resolution, reduced recurring problems, and support for compliance and audit readiness without the burden of recruiting and managing a dedicated in-house security lead.