Extend your IT team with plain-language support.
Reduce ticket overload with help desk support built around 90% first-call issue resolution.
Cut recurring IT issues with proactive monitoring that averages an 85% reduction after 3 months.
Fill skill gaps with a full team of experts at a fraction of one full-time IT hire.
Improve security follow-through with patches, MFA, EDR, and 24/7 cybersecurity monitoring.
Get proposal clarity fast, with assessment and quote requests reviewed within 1 to 2 business days.
Clients rely on PROTELI for responsive support, practical planning, and clearer IT decisions.
Internal teams often lose time to repetitive user requests. PROTELI helps absorb that daily workload with responsive, plain-language help desk support, including troubleshooting, account access assistance, software questions, and escalation when an issue needs deeper attention.
The goal is fewer interruptions for your staff and a smoother support experience for employees. With 90% first-call issue resolution as a proven benchmark, everyday problems can be handled quickly and clearly.
Many IT teams know what needs to be done but lack the time to stay ahead of every patch, alert, and device issue. PROTELI supports proactive monitoring for workstations and servers, regular security patches, urgent updates, performance checks, and endpoint protection oversight.
This helps reduce recurring problems before they disrupt the workday. Clients have seen an average 85% reduction in recurring IT issues after 3 months when proactive support is in place.
Co-managed IT works best when everyone has a clear picture of the environment. PROTELI helps document devices, software licenses, credentials, network details, and key support procedures so information is not trapped in one person’s inbox or memory.
Better documentation supports faster troubleshooting, smoother onboarding, cleaner vendor conversations, and stronger planning. Your internal team gains practical visibility, while leadership gains more confidence in how technology is being managed.
Security work can become inconsistent when internal teams are stretched thin. PROTELI helps keep core protections moving, including multi-factor authentication, antivirus and EDR monitoring, firewall updates, spam filtering, phishing defense, and employee cybersecurity awareness training.
24/7 cybersecurity monitoring and threat detection support stronger visibility outside normal working hours. Your team gets help maintaining practical safeguards without turning security into a confusing or fear-driven process.
Backups are only useful when they are monitored and tested. PROTELI supports backup monitoring, routine test restores, recovery planning, and disaster recovery readiness so your internal team has a clearer path when systems are interrupted.
Most businesses are back up and running within six to eight hours or less through backup and disaster recovery planning. The focus is preparation, clarity, and reducing the impact of downtime on operations.
Co-managed IT should support long-term decisions, not only daily fixes. PROTELI brings technology expertise, strategic planning, and business acumen to help evaluate priorities, plan upgrades, support compliance needs, and align IT projects with organizational goals.
Dedicated Pods learn your business over time, making recommendations more relevant and support more personal. Your internal team gains a practical partner for planning, problem-solving, and sustainable growth.
Businesses Served
First-Call Resolution
Client Retention
Co-managed IT services give your internal team dependable backup without taking control away from them. PROTELI works alongside your staff to handle the tasks that slow them down, such as help desk requests, workstation health, security updates, documentation, backups, and user support.
The value is practical: fewer recurring issues, faster response, and access to a broader bench of experts without hiring another full-time employee. Dedicated Pods learn your business, your systems, and your priorities, so support becomes more personal over time. That means your team can stay focused on strategic projects while day-to-day IT remains stable, documented, and easier to manage.
Co-managed support should make internal IT stronger, not more complicated. PROTELI builds a clear support model around your existing team, then fills the gaps that create delays, risk, or recurring frustration.
This creates a dependable operating rhythm that helps your team stay responsive while improving the long-term health of your technology environment.
Get practical help, clearer planning, and stronger daily IT coverage.
PROTELI was built by Martin Propper and Eugene Boutenko, combining structured corporate IT experience with startup resourcefulness. That approach matters for co-managed IT because your business needs both reliable process and flexible problem-solving.
Instead of treating support as a stream of disconnected tickets, PROTELI looks at patterns, priorities, and operational impact. Recurring issues are documented, security tasks are kept on schedule, and recommendations are explained in clear language so leaders can make practical business decisions. The result is a more confident internal team, better visibility, and technology support that keeps pace with growth.
Co-managed IT services give your internal team dependable backup while letting them stay in control. You get support with help desk requests, workstation health, security updates, documentation, backups, and user support. This approach fills gaps that cause delays or recurring issues, so your team can focus on strategic projects while everyday IT runs smoothly and reliably.
With co-managed IT services, you gain:
The onboarding process starts with a detailed assessment of your current IT environment and business goals. A dedicated Pod team learns your systems, challenges, and priorities, then creates a support plan that fits around your internal team. Transition steps include documenting assets, setting up monitoring, defining help desk workflows, and establishing clear communication channels so support is seamless and proactive from day one.
Pricing is typically flat-rate and tailored to your business needs, so you avoid unexpected costs. You benefit from fast response times, with most assessment or proposal requests reviewed within one to two business days. Help desk support is built for efficiency, resolving 90% of issues on the first call, and proactive monitoring helps keep problems from recurring.
This co-managed IT services model is built around small, dedicated Pod teams that get to know your business and priorities, not just your technology. You receive plain-language support, strategic planning, and practical business guidance, all designed to simplify IT and align with your long-term goals. This partnership-driven approach means support is more personal, proactive, and consistently tailored to your needs as your business evolves.