Cloud support built for simple, reliable growth
Avoid cloud downtime with proactive monitoring backed by a 1-hour SLA for urgent needs.
Simplify cloud support with 99% of requests answered in under 15 minutes by a US-based team.
Reduce repeat issues with practical cloud fixes that can cut recurring IT problems by 85% after 3 months.
Keep staff productive with help-desk support that resolves 90% of issues on the first call.
Control cloud costs with tailored planning from certified Microsoft, VMware, and COMPTIA professionals.
Reliable guidance, responsive help, and simpler technology decisions.
Practical cloud support from planning to help desk
Plan and complete cloud moves with clear steps, user support, and practical guidance that keeps operations steady during the transition.
Keep cloud systems watched, maintained, and reviewed so small issues are addressed before they become business disruptions.
Get fast, plain-language support for cloud access, app issues, password problems, and daily user questions that slow teams down.
Protect critical cloud data with backup planning, monitoring, and recovery steps designed to support continuity after an incident.
Configure user permissions, access controls, and account changes to help the right people reach the right tools at the right time.
Support Microsoft cloud tools with setup, troubleshooting, account management, and guidance from certified technology professionals.
Review cloud systems against business, insurance, and policy requirements to help reduce gaps and support responsible operations.
Track devices, software, and cloud resources so your business has better visibility, fewer surprises, and more practical budgeting.
Turn cloud decisions into a clear roadmap with tailored recommendations that align technology spending with business priorities.
Businesses Trusted
First-Call Resolution
Customer Satisfaction
Cloud tools should make work easier, not add another layer of confusion. PROTELI manages cloud environments with a practical business-first approach, helping you choose, configure, support, and improve the systems your team relies on every day.
Support is built around simplicity, reliability, and affordability. That means plain-language guidance, responsive help-desk service, proactive monitoring, and planning that connects technology decisions to real operational goals.
Founded by Martin Propper and Eugene Boutenko, PROTELI blends structured corporate IT experience with startup resourcefulness. You get a full team of experts at a fraction of the cost of hiring a full-time IT professional, with cloud support designed to reduce disruption and support growth.
A cloud setup is only useful when it is easy to manage, secure enough for daily work, and aligned with your budget. PROTELI helps turn cloud decisions into practical business decisions with support that covers both immediate needs and long-term planning.
Get clear cloud guidance that reduces disruption and supports growth.
Cloud problems often show up as slow work, access issues, confusing software behavior, or unexpected costs. PROTELI focuses on fixing the root causes, not just closing tickets. The result is a cloud environment that is easier for your team to use and easier for your business to manage.
Support includes quick help-desk assistance, device and user access coordination, cloud application support, backup planning, and ongoing recommendations as your needs change.
With 90% first-call issue resolution and most tickets resolved in under 20 minutes, your team gets dependable help without long explanations or technical runaround. The goal is simple: keep people working and keep cloud decisions aligned with business priorities.
Managed cloud services work best when they are part of a broader technology plan. PROTELI helps connect cloud systems with cybersecurity, compliance needs, communications, asset management, and day-to-day IT support so your business is not left managing disconnected tools.
That approach is especially valuable for growing businesses that need dependable systems but do not want the cost or complexity of building a full internal IT department. You get strategic planning, practical execution, and approachable communication from a team that understands how technology affects daily operations.
Whether you are moving to the cloud, improving an existing setup, or trying to prevent recurring issues, PROTELI provides tailored IT solutions that align with organizational goals.
You get a full team handling your cloud infrastructure, security, software updates, data backup, and support. Services include 24/7 help-desk access, proactive monitoring, ransomware-proof backups, and disaster recovery planning. Everything is designed to keep your business running reliably, with issues often resolved before you even notice them.
Managed cloud services keep your operations resilient by:
This helps you avoid costly disruptions and get back to work faster.
The migration process starts with a detailed assessment of your current IT environment and business needs. You receive a step-by-step migration plan that prioritizes minimizing disruption. Data is securely transferred, systems are tested, and your team receives clear communication throughout, so everything transitions smoothly and you know exactly what to expect.
Pricing uses a flat monthly fee, so you can budget without surprises. You get:
This means reliable service and fast help when you need it.
You benefit from a team that blends corporate IT experience with startup agility, delivering tailored solutions that align with your business goals. With a proven track record of reducing recurring IT issues by 85% in just three months and a 90% first-call resolution rate, you get reliable, plain-language support designed to simplify IT and support your growth.