Managed Detection & Response (MDR) Services

Round-the-clock threat monitoring with plain-language support.

Reduce security noise with 24/7 monitoring that helps identify real threats faster.

Avoid recurring disruptions with proactive support that can cut repeat IT issues by 85%.

Get clearer answers from dedicated Pods that learn your business and respond with context.

Strengthen readiness with practical reviews aligned to cybersecurity insurance requirements.

Access a full security-minded IT team at a fraction of hiring one full-time professional.

Request a Quote for Managed Detection & Response (MDR) Services

Trusted Support When Security Matters Most

Clients value responsive help, clear communication, and practical business-minded guidance.

My company has been using PROTELI as an IT provider for the past year and a half since our firm relocated to NYC. They have been phenomenal to work with. Any time we reach out to them with any question or issue they are extremely responsive, usually within minutes of our request. They have worked with us on both our hardware and software needs, on our server and with email hosting and setup. They don’t provide cookie-cutters or one-fits-all service. They always listen to our needs and come up with creative solutions tailored specifically to our needs and requests. We are beyond satisfied with the services and the work done by PROTELI and highly recommend them to anyone in need of IT services.

Nuri F.
CFO | Financial Services Industry

Over the last 25 years I have worked with dozens of IT companies supporting 1000 of our client companies and rolling out complex enterprise systems. But I have never experienced the unique combination of technology expertise along with strategic planning and business acumen as I have experienced in working with PROTELI. They were very quickly able to understand our business, challenges and objectives and provide the best solutions for our company. I trust them implicitly and they have become invaluable to our organization.

Laura K.
CEO | Flexible Office & Co-working Industry

PROTELI simplifies the complicated, intricate processes of IT Management by being proactive, innovative and extremely responsive. Our Firm is growing rapidly, and we do so with confidence in knowing PROTELI is managing the IT infrastructure and expansion. We couldn’t be happier to have them on our team!

Charlie F.
CFO | Commodities Brokerage Industry

Each member from PROTELI is the most helpful, professional and knowledgeable individual I had the pleasure to work with. They always made sure to take care of our matters in a timely fashion and followed up to make sure our issues have been resolved. Not only did they resolve our issues, but they were also presentable in our client meetings which ranged from financial to corporate clients. We were able to trust them in finding the best solution for our business in every situation. We have used PROTELI since their inception and because they did such an amazing job in our NYC office, our CEO and COO decided to involve them in our locations in Florida as well. Without a doubt choosing PROTELI as our IT solutions support was the best decision we made for our company.

Carmen L.
Office Administrator / Flexible Office & Coworking Industry

Over the years, PROTELI has been an invaluable partner to our business, offering technical guidance and support that has allowed us to leverage the cloud and significantly reduce start-up costs. Their team is especially great at simplifying all the technical complexities into practical business decisions. The responsiveness of their support team has consistently been outstanding. Thanks for all that you do for us!

Leon D.
Owner | Indoor Sports & Recreation Industry

Over the past decade, PROTELI has provided technical guidance and support for my multiple business ventures. Their approach is pragmatic, their helpdesk team is very responsive and helpful, and their prices are reasonable. They are a pleasure to work with and highly recommended.

Jeff P.
CFO | Collectible Design Gallery Industry

My firm has been working with PROTELI for over a decade. They are very responsive and able to think outside the box when needed. From minor IT issues to large projects, their team owns it and gets things done.

Danielle C.
Business Administrator | Investment Management Industry

PROTELI has not only been very responsive and helpful but everyone on the team is very kind. Their team is always available and solves our issues quickly and professionally. I highly recommend any business needing reliable and professional IT services!

Elizabeth C.
Administrator | Investment Advisory Industry

PROTELI has been an amazing partner to our firm for many years, supporting our IT, cybersecurity, and compliance needs. Very responsive and knowledgeable team with pragmatic and measured approach.

Rory C.
Director of Compliance | Investment Management Industry

I have the pleasure of being a client of PROTELI for many years. Having the experience of interacting with a few of their peers as well and PROTELI hands down is the best in any comparison category.

Arman M.
Director of Due Diligence | Alternative Investment Management Industry

What PROTELI MDR Services Include

Practical protection, response, and guidance

Continuous monitoring gives your business a clearer view of suspicious activity across key systems, accounts, and devices. PROTELI helps review alerts, separate routine noise from real concerns, and explain what is happening in plain language.

This service is designed to support faster decisions, reduce uncertainty, and help your team stay focused on daily work while cybersecurity activity is watched around the clock.

When a potential threat appears, quick and practical action matters. PROTELI helps assess the situation, prioritize next steps, and coordinate response activities that limit disruption to your business.

Rather than leaving you with unclear alerts or technical reports, the team provides direct guidance on what happened, what needs attention, and how to reduce the chance of the same issue recurring.

Many security incidents begin with everyday items like weak passwords, outdated systems, or accounts that are not properly protected. PROTELI reviews these practical risk areas and supports improvements such as access controls, patching, and multi-factor authentication.

The goal is to strengthen your environment without overwhelming staff, helping your business make steady, cost-effective progress toward safer operations.

Dedicated Pods give your business a more personal MDR experience. Instead of starting from scratch with every issue, a small cross-functional team learns your systems, priorities, and operating style.

That business context helps speed up investigation, improve recommendations, and create a smoother support experience. You get cybersecurity guidance that fits how your organization actually works.

Cybersecurity insurance and regulatory expectations often require proof that reasonable safeguards are in place. PROTELI helps review relevant requirements, identify gaps, and align systems with practical coverage and compliance standards.

This support does not guarantee coverage or outcomes, but it helps your business document improvements, reduce avoidable risk, and make stronger decisions with less confusion.

Effective MDR should not stop after an alert is closed. PROTELI uses recurring findings to improve policies, strengthen systems, and reduce repeat problems over time.

With proactive IT management, asset documentation, backups, and broader support available, your MDR service becomes part of a larger technology foundation built for uptime, continuity, and long-term growth.

Our Partners

MDR Built Around Measurable Business Protection

30 Day

Average Onboarding Time

90%

First-Call Issue Resolution

9/10

Customer Satisfaction Rating

Managed Detection & Response (MDR) Services Stronger Security Without Added Complexity section image 1

Stronger Security Without Added Complexity

Managed Detection & Response helps your business spot suspicious activity, understand what it means, and take action before a small issue becomes a larger disruption. PROTELI keeps the process practical, with 24/7 cybersecurity monitoring supported by plain-language guidance and responsive IT expertise.

Your dedicated Pod learns how your business operates, what systems matter most, and where disruption would hurt. That context helps reduce confusion, speed up response, and keep recommendations tied to practical business decisions, not technical confusion.

Our Awards

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Security Support That Connects to Daily Operations

MDR is most valuable when it connects monitoring, response, and everyday IT support. PROTELI brings these pieces together so your business is not left sorting through alerts alone.

  • 24/7 cybersecurity monitoring for suspicious activity
  • Fast review of alerts to identify what needs attention
  • Plain-language explanations for business leaders and staff
  • Support for accounts, devices, networks, and cloud systems
  • Practical response steps to reduce downtime and confusion
  • Guidance that supports insurance and compliance readiness

Request Your MDR Services Quote

Get plain-language guidance on stronger, more reliable security.

Request More Information
Managed Detection & Response (MDR) Services A Practical MDR Partner for Safer Growth section image 3

A Practical MDR Partner for Safer Growth

PROTELI was founded by Martin Propper and Eugene Boutenko to fix a common problem: IT support that feels complicated, reactive, and disconnected from business goals. MDR services follow that same philosophy by combining structured methods with startup-minded resourcefulness.

You get proactive protection, responsive help, and strategic guidance from a team that understands both technology and operations. Instead of adding another tool to manage, MDR becomes part of a broader plan for continuity, safer growth, and a more reliable technology foundation.

Frequently Asked Questions

Managed Detection & Response (MDR) Services provide 24/7 cybersecurity monitoring for your accounts, devices, networks, and cloud systems. You receive real-time threat detection, immediate review of suspicious activity, and practical, plain-language guidance on what to do next. The service also includes support for incident response, recommendations tied to your business priorities, and help aligning with cybersecurity insurance and compliance needs.

With MDR services, you benefit from proactive monitoring and rapid threat response that helps catch issues before they disrupt operations. This approach can cut repeat IT problems by up to 85% and restore critical operations within six to eight hours or less after a security incident. You avoid sorting through confusing alerts alone and get clear next steps that keep your business running smoothly.

Onboarding to MDR services involves a hands-on assessment to understand your business operations, identify key systems, and document your assets. A dedicated Pod, a small team that learns your environment, sets up monitoring tools, reviews your existing security posture, and creates a tailored response plan. This ensures recommendations and actions always fit your business context and goals.

MDR services give you access to a full team of security-minded IT professionals at a fraction of the cost of hiring one full-time expert. You benefit from predictable, flat-rate monthly fees with no surprise expenses or overhead. This makes advanced protection and expertise accessible for small businesses without stretching your budget.

This MDR service stands out by combining plain-language support, dedicated Pods that learn your business, and practical guidance that connects security directly to your daily operations. Unlike generic solutions, you get:

  • Rapid, personalized responses from a team that knows your environment
  • Clear explanations focused on business impact, not technical jargon
  • Proactive prevention and support aligned to your compliance and insurance needs
  • A consultative, business-first partnership, not just another software platform