Reliable IT support without full-time overhead.
Stop recurring tech issues with proactive monitoring that reduces repeat problems by 85% after 3 months.
Avoid slow support with plain-language help desk service resolving 90% of issues on the first call.
Control IT costs with flat-rate monthly support at a fraction of hiring a full-time IT professional.
Reduce downtime with monitored backups and test restores that help most businesses recover in 6 to 8 hours.
Protect daily work with 24/7 cybersecurity monitoring, security updates, phishing defense, and user training.
Responsive guidance, plain-language answers, and IT that supports daily operations.
Comprehensive support for every workday
Get a fully outsourced IT department with predictable monthly fees, clear communication, and support aligned to daily operations.
Receive fast, plain-language help for user issues, software problems, access requests, and device trouble that interrupts work.
Keep workstations, servers, and network devices watched for health, performance, and early warning signs before issues spread.
Stay current with routine patches, urgent updates, antivirus protection, and threat monitoring that reduces avoidable business risk.
Strengthen continuity with monitored backups, routine test restores, and recovery planning that helps restore operations faster.
Make smarter technology decisions with practical consulting for cloud moves, network improvements, data protection, and growth.
Track devices, software licenses, credentials, and documentation so your technology environment is easier to manage and plan.
Support startup or expanding teams with practical setup packages, secure access, device readiness, and user-friendly onboarding.
Help more employees get clear answers with multilingual support that explains problems and next steps in simple, useful language.
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Managed IT Services from PROTELI give you a complete technology team without the cost and complexity of building one in-house. Support is designed around the way your business works, so daily issues, security needs, devices, software, and planning are handled together instead of as disconnected tasks.
The approach reflects the backgrounds of founders Martin Propper and Eugene Boutenko: structured corporate IT experience combined with startup resourcefulness. That means practical systems, plain-language support, and flexible solutions that fit your goals. You get proactive monitoring, responsive help desk service, ongoing documentation, security updates, and guidance that helps technology support growth instead of interrupting it.
Reliable IT support starts before something breaks. PROTELI manages the health, security, and performance of your systems so preventable issues are found early and handled with clear communication.
Get practical guidance, fewer disruptions, and clearer IT costs.
When employees need help, they should not have to translate confusing technical language. PROTELI provides responsive, plain-language help desk support that keeps people working and reduces frustration. Support can cover everyday software problems, device issues, access requests, performance concerns, and troubleshooting across multiple levels of technical need.
Dedicated Pods learn your business, your users, and your common challenges, which helps support become faster and more personal over time. With 90% first-call issue resolution, your team gets dependable answers without unnecessary back-and-forth. Multilingual help desk support is also available, helping more employees get clear guidance when they need it.
Managed IT should do more than put out fires. PROTELI helps you make practical business decisions about technology, including security planning, asset management, network improvements, backup strategy, and support needs as your company changes.
That guidance is grounded in real operating priorities: reducing recurring problems, improving response, protecting data, and keeping costs predictable. Flat-rate monthly support helps you avoid surprise technical overhead, while ongoing documentation creates a clearer view of your devices, software, licenses, credentials, and risks. The result is technology expertise, strategic planning, and business acumen working together to support your next stage of growth.
A managed IT services package covers everything from device monitoring and security patching to help-desk support and backup management. You can expect proactive workstation and server health monitoring, 24/7 cybersecurity protection, firewall updates, multi-factor authentication, and regular test restores of backups. Full network and asset documentation is included to ensure nothing slips through the cracks and your technology always supports your business goals.
Managed IT services are designed to keep your systems running smoothly and prevent unexpected interruptions. Proactive monitoring spots issues before they become problems, and rapid response support means most issues are resolved on the first call. This approach helps minimize downtime, so you can focus on your core work without worrying about technology disruptions.
Onboarding starts with a free assessment to understand your business, challenges, and objectives. A dedicated team learns your environment, documents your assets, and sets up monitoring tools for security and performance. You receive a tailored support plan, and the team remains available for both urgent requests and ongoing IT improvements.
Pricing is typically offered as a flat-rate monthly fee, making costs predictable and easy to budget. The fee depends on the size of your organization, number of devices, and level of support required. You avoid surprise charges, and all essential services, like updates, monitoring, and support, are included without hidden fees.
This approach combines technology expertise, strategic planning, and business insight to deliver solutions tailored to your unique needs. Dedicated Pods learn your business inside and out, providing plain-language support and proactive guidance. Clients report faster response times, fewer recurring IT issues, and a true partnership that helps drive business growth and continuity.