Resources

You can reach our IT helpdesk anytime by phone or email, whichever is easiest for you. Every request is logged and tracked in our system, so it’s properly assigned, prioritized, and resolved quickly without anything being overlooked.

At PROTELI, we organize support into dedicated Pods. These are small, cross-functional teams assigned to specific clients or client groups. Your Pod learns your business inside and out, which speeds up resolution time and delivers proactive, personalized IT support.

Yes – Our managed IT services are available during business hours and after-hours to give you reliable support whenever your business needs it.

PROTELI supports a wide range of business applications and, as a trusted IT services provider in NY, we not only troubleshoot issues but also work directly with vendors on your behalf to ensure your software runs smoothly without disrupting operations.

At PROTELI, we take ownership of internet, VoIP, or hardware issues by coordinating directly with vendors to resolve problems quickly, reducing downtime and giving your business reliable IT support without finger-pointing.

At PROTELI, every client receives complete network documentation, updated quarterly at no extra cost, covering hardware, software, and user accounts. As a managed IT services provider in NY, we ensure you always have a clear blueprint of your IT environment, giving you control, faster problem resolution, and confidence in disaster recovery.

At PROTELI, we meet with every client at least quarterly to review IT health, security, and ongoing projects. These technology review meetings are part of our managed IT services that ensure your IT strategy stays aligned with your business goals and future growth.

PROTELI goes beyond fixing issues by providing every client with a dedicated vCIO who develops a tailored IT roadmap, ensuring our services support your growth, security, and long-term success.

We deliver proactive, managed IT services in New York City that monitor, maintain, and protect your systems around the clock, keeping your business reliable, secure, and ready to grow.

Our team provides quarterly reports detailing updates, patches, and security checks across your devices, giving you clear proof and full visibility into the health of your IT systems.

PROTELI’s managed IT services include everything needed to keep your systems secure, reliable, and performing at their best:
– Regular security patches and urgent updates
– Antivirus/EDR monitoring and protection
– 24/7 cybersecurity monitoring and threat detection
– Multi-factor authentication implementation
– Ongoing cybersecurity awareness training
– Firewall updates and monitoring
– Backup monitoring with routine test restores
– Spam filtering and phishing defense
– Workstation and server health monitoring
– Performance optimization for speed and reliability
– Full network and asset documentation, including software licenses and credentials

While our managed IT services cover most day-to-day needs, some items are outside the agreement, such as new hardware, software licensing, major projects, office moves, or other changes beyond normal scope. At PROTELI, we’re always transparent about these exclusions in writing, so you’ll never face hidden fees or fine-print surprises.

PROTELI protects every endpoint with layered security that includes two-factor authentication, advanced endpoint protection, and strict controls on admin rights, and (optionally) zero-trust application access. This approach ensures our cybersecurity services keep your devices secure, your data safe, and your business protected against evolving threats.

We provide 24/7 SOC services through an industry leading trusted outsourced partner, ensuring continuous monitoring, detection, and response to cyber threats. This approach allows our cybersecurity services to deliver enterprise-grade protection and compliance support, backed by specialized expertise and cutting-edge tools.

PROTELI reviews your cybersecurity insurance requirements, ensuring your systems meet coverage standards and keeping your business protected when it matters most.

We align our security practices with CIS (Center for Internet Security) benchmarks, which are globally recognized standards for hardening systems and reducing vulnerabilities. This ensures your IT environment is configured securely and consistently, protecting you against evolving threats.

PROTELI’s backup and disaster recovery solutions are built to restore critical operations immediately, with most businesses back up and running within six to eight hours or less. Our managed IT combines ransomware-proof backups, continuous monitoring, and a predefined SLA, so you always know exactly what to expect in the event of a disaster.

We don’t just back up your data, we run regular test restores to confirm it can be recovered quickly and reliably. This proactive approach ensures your business never has to wonder if backups will work when disaster strikes.

PROTELI makes remote work seamless and secure, using cloud solutions and advanced protection so your team stays productive anywhere. Our managed IT services include secure remote access, MFA, and Zero-Trust controls, ensuring your business keeps running no matter what disaster strikes.

Our team protects clients with immutable backups that cannot be changed or deleted, ensuring data stays secure and recoverable even in the event of a ransomware attack.

At PROTELI, we don’t just set up backups, we run monthly “fire drill” test restores to verify your data can be recovered, giving you confidence that your systems are protected with proven disaster recovery New York City businesses can rely on.

At PROTELI, we always back up your network before making updates or upgrades, ensuring your data is safe and recoverable so your business never risks downtime during changes.